When stakes are high!

Communication is recognized as one of the most critical skills in the business world. Casual dialogue is the most frequently used form of communication. One moment, you could be conducting a friendly safe discussion and then all of sudden, it takes a turn for the worse. Sporadically, voices are elevating, tempers are flaring, and you are completely oblivious how this innocent conversation turned into a explosive battlefield.

Soooo....what do you do when emotions are raging and the stakes are high? Well my friends, that's for you to discover. Fortunately, I'm going to suggest another book that I recently read entitled, Crucial Conversations. Believe it or not, there is a technique when manuevering around these heated interactions.

This book has helped me to be able to recognize when a crucial conversation has taken place or about to take place. Instead of feeling intimidated, I become encompassed with excitement for the opportunity to practice and improve my newly acquired communication skills.

Crucial Conversations is a great read!